In January 2008, Domino’s rolled out its Pizza Tracker, an online tool which allows customers who ordered online, phone or on the app, to monitor their pizza’s journey through the preparation process in real-time. Also it enables customers to interact with the store handling their orders.
“At Domino’s Pizza, we’re dedicated to excellent service. We track our performance meticulously, and now we can demonstrate it at every stage,” stated Chris McGlothlin, Domino’s chief information officer.
“Pizza Tracker lets customers know when their pizza is being made, when it comes out of the oven, and when it’s on its way to them… and it’s fun to use too.”
Does Domino’s Have Tracking?
Domino’s Live Pizza Tracker was created to allow customers to follow their order through every stage in real-time. This means that those picking up their orders can time their arrival perfectly to get their pizza right out of the oven, while those waiting at home will know exactly when their pizza delivery will arrive.
How Accurate is Domino’s Pizza Tracker?
Matt M on Quora provided some insights into the accuracy of Domino’s Pizza Tracker. Here’s a breakdown:
The Pizza Tracker is quite accurate, though it’s important to note that it only updates the status of your order, not delivery times. Delivery estimates are based on algorithms that can fluctuate with order volume.
How Domino’s Pizza Tracker Works
After placing an order, the tracker updates you on its progress through several stages, each triggered by a team member’s actions in the store.
Order Received
This confirms the store has received your order. Your order is then placed in the queue for preparation.
Order in the Oven
Your order reaches the top of the queue and is made..
Order Assembled
Depending on whether it’s for pickup or delivery, this update is sent approximately eight minutes after the previous stage.
Out for Delivery
The assigned driver logs out for delivery. Orders are sometimes grouped by location and this log out keeps track of which orders are on the road.
Delivered
The driver checks back in to confirm delivery of your order.
*Note: Each store has a default bake time setting of eight minutes but this is adjustable based on their oven’s specifics.
How Do I Know When My Domino’s Order is Here?
A couple of years ago Domino’s added GPS tracking to its online delivery service, which means you can now track the exact location of your pizza on a map as it makes its way to your home.
The existing Pizza Tracker on Domino’s website and app already provides step-by-step updates, from order placement to baking, and finally, delivery. It even includes the name of your delivery driver. While there are some questions about its accuracy, the feature generally enhances the user experience.
Domino’s cheesy bread is almost as popular as their pizza offerings and this comes as no surprise.
Final Thoughts on Domino’s Pizza Tracking
Domino’s has been a leader in online pizza ordering for a long time now and the Pizza Tracker has played a big role in revitalizing the brand. So if you are ordering pizza from Domino’s menu you can check the status of your order by tracking it on the Domino’s website or app.
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